Assisting Our Customers
Economic Impact Payments frequently asked questions
Recently, as part of the American Rescue Plan Act, the U.S. Federal Government began delivering Economic Impact Payments to eligible Americans. For information about these payments, see our FAQs below and visit the IRS website for further information.
General questions
What do I need to know about my Economic Impact Payment?
Am I eligible, and when will My payment arrive? Contact the IRS.
What should I do to return an Economic Impact Payment (EIP)?
To learn what you need to do to return an Economic Impact Payment check or direct deposit, visit the IRS Economic Impact Payment Information Center website.
Receiving payment
How do I know if I received a payment electronically? Check your account without leaving home.
How can I deposit my paper check without visiting a Financial Center?
How can I access and use my funds quickly? Use your debit card to pay and get cash.
I received a pre-paid debit card for my Economic Impact Payment (EIP). How can I access these funds?
Tracking payment status
The IRS has bank information from a previous tax return that is no longer current. What should I do?
In some situations you may be able to update your account information. Visit IRS Get My Payment to learn more.
Why isn’t my direct deposit showing up in my account?
I don’t recognize the account number the IRS sent my payment to? How do I get my payment?
The IRS Get My Payment FAQs can help you identify which accounts you may have elected for a tax refund, which may have included a refund through a tax preparer account or loaded debit card.
What happens if my direct deposit went to my closed account?
I have questions about the amount of my payment. Who can help me?
I still haven’t received my payment. Where is it?
Avoiding scams
What can I do to help protect against fraud? Take these steps.
Updated 03.22.2021
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Mobile Banking: Mobile Banking requires that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.
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Account Alerts: You may elect to receive alerts via text or email. First Neighborhood Bank does not charge for this service but your mobile carrier's message and data rates may apply. Delivery of alerts may be affected or delayed by your mobile carrier’s coverage.
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Mobile Check Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply. In the Mobile Banking app menu, select Messages, then Mobile Deposit Customers for details and other terms and conditions. Message and data rates may apply.
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