Why would I want to receive eStatements?
eStatements are the fastest way to receive your statements. You can view, download or print your statement at your convenience. eStatements arrive sooner than a paper statement, lessen the amount of mail you receive, and may reduce the risk of identity theft.
Is there a charge to receive eStatements?
No, there is no charge.
Will I still get paper statements if I enroll in eStatements?
When you enroll in eStatements, you will no longer receive paper statements.
How secure are eStatements?
Your actual statement is not sent through email. Instead we send you an email notification that your eStatement is available to view online. It can only be accessed by logging in to First Touch Online Banking with your username and password.
How do I receive my eStatements?
Each month you will receive an email notifying you that your statement is ready and available through First Touch OnLine Banking at First Neighborhood Bank. Simply log in and click on the eStatements tab at the top of the page. Note: A valid email address is needed to participate in the program.
Can I print my eStatements?
Yes, you can print your statements. You can also save an electronic copy to be viewed at a later date.
Where can I store my eStatements?
You can store your statements on your computer, to a flash drive, CD, or disk.
Do I need additional software to receive and view my eStatements?
No. You just need a computer, an internet connection, Adobe Acrobat Reader™ 6.0 or newer and an email address. Note: If you don’t have Adobe Acrobat Reader™, it’s available FREE. You can obtain a free download from http://get.adobe.com/reader
What is Adobe Acrobat Reader™ and why do I need it?
Adobe Acrobat Reader is free software used for viewing and printing electronic forms. You will need this software installed on your computer in order for your computer to download, display or print your statement and images.
How long are eStatements available through First Touch Online Banking?
Access up to three months of eStatements for each account enrolled. It is your responsibility to retain your eStatements by printing the PDF file or by saving the PDF file to your hard drive or other storage medium.
Can I request older statements if I didn’t save them?
Yes, for an applicable fee. Please contact a Customer Service Representative at any of our offices.
Can my eStatements be exported to other programs?
eStatements are sent in a PDF format only.
What if my email address changes?
You can change your email address by visiting our website. Log on to First Touch OnLine Banking and click on the “eStatements” tab, then click on the “Email” tab.
Will I still get my check images mailed to me?
No, once you begin receiving your statement electronically, you will no longer receive a hard copy of your bank account statement or any images of your canceled checks. You have the ability to see your canceled checks online by viewing the transaction history of your account and clicking the check number link.
What accounts are eligible for eStatements?
You can enroll the following accounts in eStatements: checking, savings and money market. Loan and other accounts are not available on eStatements.
After I sign up, when can I expect to receive my first eStatement?
You will receive your first eStatement and stop receiving paper statements with your next statement cycle. You may receive one last paper statement before eStatements begin.