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We’ve made refinements. Not only have we updated the look and feel of our mobile banking app, we have added several new features including using biometrics to sign in and support for mobile deposits. Download or update the app today.
Look no further! Let First Neighborhood Bank be a part of helping you make that dream come true. We have experienced lenders in our offices that will be with you every step of the process providing you with exceptional services from start to finish.
Prepare for your FirstTouch Online Bill Pay upgrade on September 21.
First Neighborhood Bank is upgrading FirstTouch Online Bill Pay on September 21 to make paying bills better, easier and more convenient than ever, giving you more freedom to enjoy life.
We’re making the entire upgrade as simple and seamless as possible for you however current bill pay users will not have access to add, modify or cancel bills from September 19 to September 21 while the upgrades are being made.
Here’s what you can expect when your FirstTouch Online Bill Pay upgrades on September 21:
You will be prompted to answer a challenge phrase the first time you log in to your upgraded FirstTouch account. All of your payees and any scheduled payments will automatically carry over to the new system. If you need to add a new payee, just select the “Add a Payee” button at the top of your dashboard. For more information about adding payees and scheduling payments, go to the “Help” tab in your FirstTouch Online Bill Pay.
May 16, 2016- Effective June 8th: New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud.
Here’s how it works:
1. When potential fraud is detected, you will receive an automatic email notification from First Neighborhood Bank, with the option to reply with “fraud” or “no fraud.”
2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the “fraud” or “no fraud” option. (*SEE BELOW)
3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
Remember – our messages will never ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.
October 6, 2015- EMV is coming...what is it??? Find out more here
May 12, 2015- Users can now report their debit card lost or stolen using the NetTeller Online Banking Platform or the GoDough Mobile App. In the online banking portal click options the ATM/Debit. In the mobile app click on the Card Management icon on the main page.
February 11, 2015- ICBA Provides Consumer Tips to Protect Against Cybercrimes
Click Here
November 4, 2014 - The holiday season is right around the corner!
The FTC rings up its 2014 list of holiday shopping tips... Read More
September 22, 2014- iOS 8 Operating System Compatibility
There may be some compatibility issues with our Mobile Banking app and bill-pay when upgrading to iOS 8. The software company is testing the app and will make adjustments as soon as possible. We will update when we know more.
April 28, 2014 - Please upgrade your internet browser!
Thursday, June 26, 2014, will be the last day that Internet Explorer 8 will be supported for FirstTouch internet banking... Read More
Many consumers are reporting receiving a phone call from a "security expert" claiming to be from Microsoft offering to fix your PC. This is a scam. Microsoft will never call you and offer support help. If you allow these callers into your computer they will often times install a virus then ask you to pay so they can remove it. If one of these callers contacts you hang up!
As scheduled, the unlimited insurance coverage for noninterest-bearing transaction accounts provided under the Dodd-Frank Wall Street Reform and Consumer Protection Act expired on December 31, 2012. Deposits held in noninterest-bearing transaction account are now aggregated with any interest-bearing deposits the owner may hold in the same ownership category, and the combined total insured up to at least $250,000.
Attempts to defraud are on the rise. First Neighborhood Bank will not ask for personal information through email or by phone. if you have any questions about whether a call or email is valid, please call one of our offices immediately.
Paper savings bonds will no longer be sold at financial institutions after December 31, 2011. But they’re not going away — electronic savings bonds can be purchased online through TreasuryDirect. Read more...
Give us a call or send us an email today to find out all the many ways we can help you.
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Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, First Neighborhood Bank suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. Instead, please contact First Neighborhood Bank directly at your nearest bank branch.
