Prepare for your FirstTouch Online Bill Pay upgrade on September 21.
First Neighborhood Bank is upgrading FirstTouch Online Bill Pay on September 21 to make paying bills better, easier and more convenient than ever, giving you more freedom to enjoy life.
We’re making the entire upgrade as simple and seamless as possible for you however current bill pay users will not have access to add, modify or cancel bills from September 19 to September 21 while the upgrades are being made.
Here’s what you can expect when your FirstTouch Online Bill Pay upgrades on September 21:
You will be prompted to answer a challenge phrase the first time you log in to your upgraded FirstTouch account. All of your payees and any scheduled payments will automatically carry over to the new system. If you need to add a new payee, just select the “Add a Payee” button at the top of your dashboard. For more information about adding payees and scheduling payments, go to the “Help” tab in your FirstTouch Online Bill Pay.
[Please view a short demo to see the enhanced simplicity and convenience of upgraded FirstTouch Online Bill Pay.]
New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud.
Here’s how it works:
1. When potential fraud is detected, you will receive an automatic email notification from First Neighborhood Bank, with the option to reply with “fraud” or “no fraud.”
2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the “fraud” or “no fraud” option. (*SEE BELOW)
3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
Remember – our messages will never ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.